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This page will address changes to regular agency services and other COVID-19 related updates.

Content last updated: 08/5/2021 02:15 pm EST

DIAL/SELF COVID-19 update 8/5/2021

Given the increase in community transmision of COVID 19 DIAL/SELF continues to practice physical distancing and requiring mask use for all in person interactions. Drop-in locations are operating for in person services (see details here), and case managers are giving options for in person and virtual supports.

DIAL/SELF COVID-19 update 6/1/2021

Effective June 1, 2021 DIAL/SELF, for the safety of those we work with, will continue to require masks for in-person engagement including case management and in drop-in centers. DIAL/SELF did a slow start of in-person Street Outreach in April and will continue to increase the in person presence on the streets. Case management support will be offered both in-person with the use of masks and physical distancing and remotely. Staff will not be transporting youth and young adults in their own vehicle, but can schedule the use a specially equipped Mini-van to address some transportation support needs.

Limited in-person street outreach will restart in April 2021. Addiitonal expansion to in-person services is being evaluated based on community transmition rates and access to vaccination for the public and staff.

DIAL/SELF COVID-19 update 5/25/2020

Please Check our social media feeds for daily updates on resources and hours of operations.


On 5/25/2020 DIAL/SELF structured some of our exististing agency policies and pratices in the detection, prevention and response to COVID-19. We have added additinal screening tools such as Touchless Thermometers and pulse-oximeters at all locations. A full version of the 5/25 policy may viewed here.

DIAL/SELF COVID-19 update 12/18/2020

We are continuing to monitor the situation and adhere to the state guidelines as they are released. DIAL/SELF will continue to adjust our service models as necessary to continue to serve the youth and our communities, while prioritizing the safety of our youth, and staff.

DIAL/SELF COVID-19 update 4/6/2020

We have changed our drop-in hours at our sites in Greenfield & Orange.

16 Miles Street, Greenfield:

Monday 1pm-4pm, Wednesday 11am-4pm, Friday 11am-4pm

Orange Innovation Center Rooms 225 and 226, 131 W Main St, Orange:

Tuesday 11am-4pm, Thursday 11am-4pm

We continue to encourage people to call in advance whenver possible to minimize in person contact, practice social distancing and reduce the risk of spreading COVID19.

DIAL/SELF COVID-19 update 3/24/2020

Regarding the Governor’s order on non-essential business required to close. DIAL/SELF locations continue to operate under the protocols posted below on 3/16/2020. DIAL/SELF falls under the category of essential services, “Workers who support food, shelter, and social services, and other necessities of life for economically disadvantaged or otherwise needy individuals, such as those residing in shelters.”

DIAL/SELF COVID-19 update 3/16/2020

DIAL/SELF is dedicated to protecting the health and well-being of the youth and young adults we support and the staff that support them. Enhanced cleaning protocols and hygiene practices are being enacted at all D/S locations. Our goal is to continue to provide the maximum amount of support and service possible to youth and young adults in need in a way that minimizes health risks for all involved.

Call first whenever possible

In an effort to promote prevention best practices DIAL/SELF, until further notice, is attempting to minimize in person contact. All youth and providers should call the agency at 413-774-7054 and press option 4 to connect with staff at our drop-in locations. If you are trying to reach a specific staff person, staff extensions can be found on our website at http://www.dialself.org/contact.html.  If it is after normal business hours and you are a youth under the age of 25 who needs immediate help figuring out housing options you can also dial option 8.

Emergency housing supports

DIAL/SELF staff will continue to work with youth and young adults to help identify and support potential safe emergency housing options. If it is after normal business hours and you are a youth under the age of 25 who needs immediate help figuring out housing options you can call 413-774-7054 and dial option 8.

Drop-in sites

DIAL/SELF encourages youth to call ahead to drop-in sites so that staff can better prepare any materials a youth may need and reduce wait times. Currently drop-in sites and services are being offered during normal hours (16 Miles St Greenfield M,W,F 2-7pm; 15-17 E. Main St Orange T, TH 1-6pm) with the following changes:

-Youth will not be able to use the drop-in space to hang out.

-Only one youth at a time will be served and staff will keep the CDC recommended 6 foot distance between individuals for the protection of all involved.

-Staff will have food and hygiene menus for youth seeking food or hygiene supplies. Staff will have youth select from these menus and then staff will pull the items for the youth and hand it over kind of like getting a to-go meal.

-Other resources will be made available as needed and with every effort made to minimize person to person contacts

AmeriCorps Program (DSAP)

Many member program sites at schools and other non-profit partner agencies have temporarily shut down as a result of COVID-19 prevention practices. DSAP staff have outlined plans for members who find themselves in this situation. Members with questions on this should be in contact with DSAP staff for additional guidance.  DSAP staff will be working remotely through the month of March and will be available by email or cell phones.

Property Management

Tenants in DIAL/SELF managed buildings can continue to utilize the pre-existing property management on-call #. Staff will continue to hold that phone and work to respond to any issues in a timely manner.

Administrative Staff

Administrative staff will work offsite as much as possible and be available by phone and email as usual. Some routine requests may take slightly longer to address pending other priority functions.

Media Literacy

With the fast pace of news today, and the technology so many of us have access to, we are subjected to a lot of “news.”  Please remember not to instantly believe everything you read on a news or social media feed. Take the extra time to verify the information directly. Two information sources that are important for us in our area include the state and federal websites listed below. We will also be publishing verified resources on our agency facebook page at: https://www.facebook.com/DSYCS/

MA.GOV COVID-19 Updates: https://www.mass.gov/resource/information-on-the-outbreak-of-coronavirus-disease-2019-covid-19

CDC.GOV COVID-19 Updates: https://www.cdc.gov/coronavirus/2019-ncov/index.html

Keep a level head and stay safe,

Phillip Ringwood
Executive Director