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Programs and Services

DIAL/SELF Youth Services include:     

  • TeenLine reaches out to at-risk youth to prevent homelessness and sexual exploitation of teens. Youth, parents, guidance counselors, and other helping professionals call or stop by for resource information, referrals, counseling, case management, advocacy, and emergency shelter.

  • The Step Program provides older foster care youth and homeless teens a safe place to live, social service support, life skills training, and a weekly living allowance, as they make the transition to independent living.
     
  • DIAL/SELF - North Quabbin is a satellite office for the agency that serves the North Worcester and Franklin County communities that comprise the North Quabbin region. It operates the TeenLine and Step Programs in this area.

  • Teen Housing is the only developer in Western Massachusetts of affordable housing specifically for teens and young adults. These supported housing projects include an array of social services, life skills education, case management, and community service responsibilities for the residents.

DIAL/SELF Community Service Partnerships include:

  • ACT Volunteer Center is a full service volunteer center serving the entire Franklin-Hampshire-North Quabbin region.  ACT coordinates Make A Difference Day each year, and manages the Volunteer Coordinators Network of the Pioneer Valley.

  • YouthServe AmeriCorps coordinates the services of 18 full-time AmeriCorps members to enhance the efforts of other youth serving agencies in the Franklin/Hampshire/North Quabbin area and to staff the RISE Program in several communities.

  • RISE was launched as a demonstration project in 2006 at Greenfield Middle School, and is modeled after the nationally acclaimed “Communities In Schools” model whose purpose is to help kids succeed in school.

  • The Youth Services Roundtable  (YSR) is an unincorporated association of Franklin County/North Quabbin youth service agencies and professionals. The YSR  has been meeting monthly since 2002 and maintains a 100-member listserv (youthserv@communityaction.us) that has greatly enhanced communication and cooperation among youth serving agencies.